Cancellation & Refunds.
How to cancel an order, exchange a size or get a refund.
Cancellations
You can cancel an order within 12 hours of placing it, provided it hasn’t shipped. Message us on WhatsApp or email with your order number. Prepaid orders cancelled this way receive a full refund.
Once an order has shipped it can’t be cancelled, but you may be able to exchange it under this policy. We may cancel an order and refund you in full if an item is unavailable or a pricing error has occurred.
Size exchanges
Eligibility
- Requested within 7 days of delivery
- Unworn, unwashed and unaltered, with original tags attached
- In the original VESRETH packaging
Items marked final sale, and pieces that have been worn, washed or altered, can’t be exchanged or returned.
Damaged, defective or incorrect items
If something arrives damaged, defective or isn’t what you ordered, message us within 48 hours of delivery with a photo. We’ll replace it, or refund you if a replacement isn’t available, at no cost to you.
Refunds
Refunds apply to orders cancelled under this policy, damaged, defective or incorrect items that can’t be replaced, and exchanges we can’t fulfil because a size is sold out.
- Timeline: approved refunds are issued within 7–10 working days of cancellation, or of our receiving the returned item
- Prepaid orders: refunded to your original payment method through Razorpay. Your bank or card provider may take additional time to show it
- Cash on delivery orders: refunded by bank transfer or UPI to details you share with us
Return shipping
Return shipping is free for damaged, defective or incorrect items. For size exchanges, we’ll confirm any pickup charge before arranging it.
Contact
- Email: hello@vesreth.com
- Phone / WhatsApp: +91 98846 77177 (Mon–Sat, 10am–7pm IST)
- Business: VESRETH, India
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